Privacy | Citi Granite - Kitchen Countertops

1. Information We Collect

We may collect personal information when you interact with Citi Granite online, by phone, by email, through social media, or in person. This may include information submitted for inquiries, estimates, service requests, showroom visits, appointment scheduling, or project planning.

The information we collect may include:

Your name, email address, phone number, and physical address.
Project address, project type, room type, and service preferences.
Countertop measurements, drawings, photos, cabinet layouts, or design details you choose to provide.
Communication records related to estimates, scheduling, installation, service, or support.
Website usage information, such as pages visited, form submissions, and general browsing activity.

2. How We Use Your Information

Citi Granite uses personal information to provide better service, respond to customer requests, prepare estimates, schedule appointments, and complete countertop-related projects.

We may use your information for the following purposes:

To respond to inquiries, estimate requests, appointment requests, and project questions.
To provide, maintain, improve, and personalize our services.
To prepare quotes, review project details, and communicate about countertop options.
To schedule measurements, showroom visits, fabrication, installation, or service appointments.
To improve customer service, website performance, marketing, and communication.
To send service updates, promotional messages, or marketing communications where permitted by law or with your consent.

3. Non-Disclosure and Information Sharing

Your privacy is important to us. Citi Granite does not sell, trade, or rent personally identifiable information to outside parties.

We may share limited information with trusted service providers, business partners, contractors, technology providers, or vendors who help us operate our website, communicate with customers, provide services, process requests, or complete business operations. These parties are expected to keep the information confidential and use it only for the purpose of assisting Citi Granite.

We may also disclose information when required by law, legal process, regulation, or to protect the rights, safety, or property of Citi Granite, our customers, or others.

4. Payment and Financial Information

Citi Granite may collect payment-related information when necessary to process a transaction. However, we do not retain credit card numbers, bank account information, or sensitive financial details after payment or transaction processing is completed.

Credit card and bank account information is used only for the required transaction process and is deleted or not stored by Citi Granite after the payment has been completed, except where recordkeeping is required by law, accounting obligations, or payment processor rules.

5. Cookies, Analytics, and Website Tracking

Our website may use cookies, analytics tools, advertising tools, tracking pixels, or similar technologies to improve website performance, understand visitor behavior, measure marketing results, and provide a better user experience.

These tools may collect general information such as browser type, device type, pages visited, time spent on the website, referral source, and interactions with forms or buttons. You can control or disable cookies through your browser settings, although some website features may not function properly without them.

6. Data Security

Citi Granite uses reasonable security measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include secure website practices, limited access to customer information, and reasonable administrative, technical, and physical safeguards.

However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security of information submitted through our website, email, or other digital communication channels.

7. Your Rights and Choices

You may request access to, correction of, or deletion of personal information we maintain about you, subject to legal, accounting, contractual, or business recordkeeping requirements.

You may contact us to:

Request a copy of your personal information.
Correct inaccurate or outdated information.
Ask us to delete your information where legally permitted.
Opt out of certain marketing communications.
Ask questions about how your information is handled.

8. Third-Party Links and Services

Our website may contain links to third-party websites, supplier websites, social media pages, map services, payment providers, or external tools. Citi Granite is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any external website or platform you visit.

9. Changes to This Privacy Policy

Citi Granite may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices. Any updates will be posted on this page with a revised “Last Updated” date.

We encourage visitors and customers to review this Privacy Policy periodically to stay informed about how we protect personal information.

Privacy Policy